Evaluation of Business Intelligence Maturity Level in Albania Banking Systems
Blerta Moçka, Gudar Beqiraj, Daniel Leka
Abstract
The banking service industry is changing rapidly. It is under the pressure of responding quickly to the changing conditions and factors such as globalization, deregulation, mergers and acquisitions, competition from non-financial institutions and technological innovation. Many large banks in the world have been using Business Intelligence (BI) computer software for some years to help them gain competitive advantage. With the introduction of cheaper and more generalized products to the market place, BI is now in the reach of smaller and medium sized companies. Guided by these factors, the banking systems in Albania are adopting Business Intelligence (BI) technologies, Data Warehouse (DW) and systems that help the decision making process. BI is the process of transforming raw data into meaningful information to enable more effective business insight and decision-making. This study examine the key components on improving BI operations and the benefits gained from Albanian banking industry in using Business Intelligence. The detailed evaluation in the maturity level of Albanian's banking systems BI activities is the goal of this research paper.
Keyword
Business Intelligence (BI), Data Warehouse, Banking systems and CMMI model.